In this episode, Victoria Weston, MD, and Mark Reiter, MD MBA FAAEM discuss patient satisfaction. Dr. Weston is a Resident at Northwestern University and a past president of RSA. Dr. Reiter is the Residency Director at the University of Tennessee – Murfreesboro/Nashville Emergency Medicine Residency, a partner in Middle Tennessee Emergency Physicians, CEO of Emergency Excellence, and the Immediate Past President of AAEM.