patient satisfaction

• Choose Compassion: How We Can Provide Better Care For Our Most Vulnerable Patients

  In this episode, Mitchell Zekhtser, MD and Christopher Doty, MD FAAEM discuss how to provide better care for the most vulnerable patients. Dr. Zekhtser, is an Emergency Medicine Resident at Albany Medical Center, as well as a past AAEM/RSA Medical Student Council Western Regional Representative, and a past AAEM/RSA Vice Chair of the Education Committee, […]
• Communicate Your Way to Better Patient Satisfaction

  This post was peer reviewed.Click to learn more. Image Credit: Wikimedia Author: Bill Christian, MS-III Ross University School of Medicine AAEM/RSA Social Media Committee Patient satisfaction has become more important recently for various reasons. Surveys have been developed to measure patients’ perspective of their hospital care. Such surveys ask about patients’ communication with various staff, […]
• Patient Satisfaction

  Image Credit: Flickr Author: Victoria Weston, MDAAEM/RSA President ’15-’16Originally Published: Common Sense March/April 2016 Patient satisfaction. It feels like sometimes the concept is overemphasized, yet another addition to the countless expectations and constraints placed on doctors. I have felt this way at times, but recently my thinking has shifted. Instead of trying to meet arbitrary […]
• The Salesman-Doctor

  Image Credit: Flickr Author: Edward Siegel, MD MBARSA Secretary-Treasurer ’13-’14Originally Published: Common Sense March/April 2014 I remember one of the early classes at my business school, when the lecturer asked how many of the students had been in sales prior to starting their MBA. I was one of the minority of students who raised their […]
• Notes from the Night Shift: Single Parents as Patients

  Source: Flickr Author: Heather Boynton, MDUC San Diego Health System Originally Published: Modern Resident February/March 2016 With pediatric cases, we often say that we have two patients: the child and the parent. How does our approach change when the parent is the patient, and the kids are in the room too? On a recent string […]
• Patient Satisfaction

  Common Sense – AAEM Member Magazine Author: Victoria Weston, MDAAEM/RSA Immediate Past PresidentOriginally Published: Common Sense March/April 2016 Patient satisfaction. It feels like sometimes the concept is overemphasized, yet another addition to the countless expectations and constraints placed on doctors. I have felt this way at times, but recently my thinking has shifted. Instead of […]

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